Real firms. Real results.

The Challenge

Attorneys were spending 15+ hours weekly managing intake calls, and 30% of leads went unresponded to within 24 hours.

The Solution

SimPro deployed two certified CLAs integrated with the firm's CRM, managing all inbound calls, lead qualification, and follow-up sequences.

"Our attorneys finally practice law again. SimPro's CLAs handle every lead with professionalism we could never achieve with temp staff."

— Managing Partner, Heritage Estate Planning Group

The Challenge

High intake staff turnover meant families contacting the firm during difficult times received inconsistent, sometimes unprofessional service.

The Solution

CLAs trained specifically in probate intake provided empathetic, consistent coverage — eliminating turnover-driven service disruptions.

"Families going through probate need compassion and consistency. Our CLAs deliver both, every single time."

— Operations Director, Carter & Reed Probate Services

The Challenge

Time-sensitive transactional leads were lost to competitors who responded faster. Marketing spend was generating leads but not conversions.

The Solution

CLAs provided rapid-response intake with practice-specific qualification, routing hot leads to attorneys within minutes.

"In real estate law, speed wins. SimPro's CLAs respond in minutes, not hours — and it shows in our revenue."

— Founding Attorney, Summit Real Estate Law